AJUDA ' meu antivirus fecha sozinho [Fechado]

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43673
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quinta 12 de março de 2009
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terça 20 de outubro de 2020
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Boa noite,


tenho o avast . so que quando eu abro ele , ele fecha sozinho e nao consigo instalar nenhum outro antivirus !

aki esta meu log do Hijackthis

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:01:54, on 30/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Arquivos de programas\Synaptics\SynTP\SynTPLpr.exe
C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Bonjour\mDNSResponder.exe
C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Arquivos de programas\Arquivos comuns\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\IObit\Advanced SystemCare 3\Awc.exe
C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?fdr=lc&toHttps=1&redig=40849B24ED4345EB97096F84CDB80392
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.msn.com/fr-fr/?ocid=iehp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=4CC74935E7C4473799AEA591C77D2C51
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=4CC74935E7C4473799AEA591C77D2C51
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.msn.com/fr-fr/?ocid=iehp
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.bing.com/spresults.aspx
R3 - URLSearchHook: MessengerPlusLive Brazil TB Toolbar - {c69650dc-9644-4580-aa86-0ea329ee6c60} - C:\Arquivos de programas\MessengerPlusLive_Brazil_TB\tbMess.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Auxiliar de Conexão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MessengerPlusLive Brazil TB - {c69650dc-9644-4580-aa86-0ea329ee6c60} - C:\Arquivos de programas\MessengerPlusLive_Brazil_TB\tbMess.dll
O3 - Toolbar: MessengerPlusLive Brazil TB Toolbar - {c69650dc-9644-4580-aa86-0ea329ee6c60} - C:\Arquivos de programas\MessengerPlusLive_Brazil_TB\tbMess.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [avast!] C:\ARQUIV~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Arquivos de programas\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Arquivos de programas\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Arquivos de programas\Arquivos comuns\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Arquivos de programas\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Arquivos de programas\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Translate Client.lnk = C:\Arquivos de programas\Translate Client\translateclient.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: SEARCH_PAGE_URL=&https://www.msn.com/fr-fr/?redirfallthru=http%3a%2f%2fhome.microsoft.com%2fintl%2fbr%2faccess%2fallinone.asp%3f
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2C37B2D3-9B24-4360-A999-AB53D783D9E3}: NameServer = 200.169.117.221 200.169.117.222
O17 - HKLM\System\CS4\Services\Tcpip\..\{2C37B2D3-9B24-4360-A999-AB53D783D9E3}: NameServer = 200.169.117.221 200.169.117.222
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Arquivos de programas\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Arquivos de programas\Arquivos comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Arquivos de programas\Arquivos comuns\Protexis\License Service\PsiService_2.exe

1 resposta

Posts
43673
Data de inscrição
quinta 12 de março de 2009
Status
Administrador
Última visita
terça 20 de outubro de 2020
190.868
Ola!

Você deve insalar um software para ajudar a desinstalar completamente o Avast de seu PC. O cCleaner pode ser um programa bom
Para baixa-lo clique no link abaixo
https://br.ccm.net/download/baixaki-12-ccleaner

Depois de desintalar o Avast com a ajuda do programa, reinicie seu PC. Verifique que não tem nenhum outro antivirus instalado

Instale novamente o AVAST pelo link abaixo
https://br.ccm.net/download/baixaki-6-avast-free-antivirus

Prencha seus dados e depois procure a chave do Avast no email enviado na sua caixa de emails e ativeo antivirus.
3
Obrigado
Ana Spadari

Community Manager - CCM Brasil